JEC-US-POSMGMT-Exsting

PURPOSE AND SCOPE:

Responsible for providing systems support and analysis, while leveraging technology solutions to meet the needs of Talent Acquisition (TA) and stakeholders of TA Systems.  Ensures timeliness, accuracy, and integrity of data in TA systems.   Performs analytical work and user acceptance testing to maintain data integrity and validate system functionality.   Responsible for providing end user support and other TA related administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Ensures accuracy of internal and external hiring transactions, using established compliant hiring guidelines and company requirements
• Assists in development, scheduling, and delivery of training programs, materials, and supporting documentation for various user groups
• Ongoing administration of various TA projects and programs
• Analyzes audit reports to ensure accuracy and integrity of data
• Provides first level functional help desk support for TA System end-users, including TA, HR, HRIS and Hiring Managers
• Utilizes ticketing system to receive and resolve helpdesk tickets, specifically related to TA Systems
• Responds to inquiries regarding appropriate process; answers questions, and escalates more complex issues to the appropriate subject matter experts
• Participates in system changes, including version upgrades, added functionality and new module implementation as appropriate
• Performs user acceptance testing for related system changes
• Works with TA Operations vendors to maintain account and ensure system and training documentation is up to date
• Assists in developing and maintaining Standard Operating Procedures (SOPs) with direction from TA leadership
• Applies company policies and procedures to resolve a variety of issues
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds productive working relationships
• Escalates issues to supervisor/manager for resolution, as deemed necessary.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
• Assist with various projects as assigned by direct supervisor
• Other duties as assigned

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• Associate's Degree in HR Management, Business Administration, or related field required
• Bachelor's Degree preferred; equivalent work experience may also be considered

EXPERIENCE AND REQUIRED SKILLS:      

• 2 - 5 years' related experience in an operational and/or administrative support role in Talent Acquisition or Human Resources
• SHRM Certification (SHRM-SCP, SHRM-CP) is a plus
• Experienced user of Applicant Tracking System (ATS) and related Recruiting systems such as background check, candidate relationship management (CRM), and candidate assessment tools
• Excellent oral and written communication skills
• Excellent critical thinking skills and ability to problem solve
• Must be detail oriented and accurate
• Ability to maintain confidentiality of all information
• Ability to work under constant deadlines, multi-task efficiently and reprioritize tasks based on business needs
• Strong skills within the Microsoft Office Suite (Word, PowerPoint, Excel)
• Proven organizational and administrative skills with keen attention to detail and strong time-management
• Strong interpersonal and customer service skills
• Self-starter with ability to work independently and as a collaborative member of a team

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.